Last updated: 03/06/2025
These General Terms and Conditions of Sale (CGV) govern the entire relationship between Kiebo and its clients regarding all services and deliverables provided, without limitation to any specific phase or type of service.
The purpose of these CGVs is to define the conditions under which Kiebo handles contact requests, discusses web projects with clients, and provides quotes for service provision. These CGVs apply to any contact request made through the website or other forms of communication.
Users can submit a contact request via the form available on the site. This request is intended to open a discussion in order to better understand the client's needs regarding their web project. Once the project has been discussed, a quote may be provided.
After receiving the contact request, a Kiebo representative will contact the client to discuss the project details. This step is essential to precisely define the client's needs, expectations, and goals in order to formulate a tailored proposal.
Once the project discussion is complete, Kiebo commits to sending a detailed commercial proposal outlining the services to be provided and the estimated cost. This proposal constitutes a quote and will be submitted for the client's approval.
Acceptance of the quote is made by signing the quote or by providing a written response confirming the client's agreement with the terms and conditions. Signing the quote constitutes a contractual commitment between the parties for the provision of the described services.
Once the quote is accepted, a service contract is formed between Kiebo and the client. This contract will be governed by the terms of the quote and these General Terms and Conditions of Sale.
The services will be carried out according to the terms defined in the accepted quote. The timelines for the completion of services will be specified in the commercial proposal, but Kiebo will not be held responsible for delays caused by events beyond its control (force majeure, supplier delays, etc.).
The prices stated in the quote are in €. The payment terms will be specified in the quote, and payment is generally due upon signing the quote or according to a pre-defined schedule. Late payments may incur penalties in accordance with applicable laws.
A 30% deposit may be required upon signing the quote to confirm the client's commitment. This deposit is non-refundable, even if the project is cancelled by the client. The remaining balance is due according to the terms specified in the quote.
In the event of late payment, penalties will apply in accordance with applicable law. The penalty rate is three times the legal interest rate per day of delay.
The client may cancel or modify their request before signing the quote. Once the quote is signed, any modification or cancellation must be agreed upon in writing and may incur additional fees or cancellation charges depending on the progress of the project.
Any modification to the project initially defined in the quote must be approved in writing and may result in an adjustment of the price and/or delivery timeline. Depending on the scope of the changes, a new quote may be submitted for approval.
Kiebo commits to respecting the confidentiality of the information shared by the client in connection with the contact request, project discussion, and service provision. Personal data is handled in accordance with our Privacy Policy.
The confidentiality obligation remains in effect even after the end of the service, and shall continue for a period of five (5) years from the date of project delivery.
Kiebo takes all necessary steps to provide services in accordance with quality standards. However, in the event of fault or negligence by Kiebo, liability will be limited to the amounts paid by the client under the accepted quote.
All elements related to the services provided by Kiebo—including documents, creations, proposals, source code, databases, designs, and any other intellectual works created as part of the services—remain the exclusive property of Kiebo, unless otherwise stated in a contract or quote. The client does not acquire any intellectual property rights over these elements, except for specific usage rights as defined below. The client is granted a right to use the delivered creations, effective from the date of project delivery and subject to full payment of all amounts due. This usage right is strictly limited to internal use and within the scope defined in the contract.
For website development projects using a custom CMS, the client is granted a right to use the CMS to manage and edit the website content, including modifying pages, managing posts, articles, and media. This usage right allows the client to operate the CMS features to administer their site but does not grant any rights over the source code, structure, or technical components of the CMS. The client agrees not to attempt to modify, redistribute, or decompile the CMS without Kiebo's prior written consent. Any functional modification of the CMS, or the addition of new features, must be carried out by Kiebo under a separate contractual agreement.
In the case of custom web applications, the source code, algorithms, structure, and databases remain the exclusive property of Kiebo. The client is granted a usage right for the application, limited to their professional activities as defined in the contract or quote. The client may not modify, decompile, redistribute, or resell the application. The client may use the application within the limits of its intended purpose (e.g., data management, business process execution, etc.), but any further modification or customization (such as new features or code changes) must be carried out by Kiebo under a specific agreement. In case of non-payment, Kiebo reserves the right to suspend access to the application until the situation is resolved.
Kiebo will not be held liable for non-performance or delay in the execution of its obligations due to unforeseen circumstances or force majeure (e.g., breakdowns, strikes, natural disasters, etc.).
Force majeure events include, but are not limited to, strikes, riots, natural disasters, IT or technical failures, legal prohibitions, as well as any other circumstances beyond Kiebo’s control that make the performance of contractual obligations impossible.
Kiebo reserves the right to modify these CGVs at any time. The modifications will apply immediately upon their publication on the site.
These CGVs are governed by French law. In case of a dispute, the parties agree to seek an amicable solution before resorting to the courts. If no agreement is reached, the competent court will be the one in the location of Kiebo’s registered office.
For any questions regarding these General Terms and Conditions of Sale, please contact us at the following address:
Email: [email protected]
The legal notices concerning the site publisher, hosting, and information related to personal data protection are available here.