Last updated: 06/01/2025
These General Terms and Conditions of Sale (CGV) govern the relationship between Kiebo and its clients in the context of initial contact for a web project and the provision of quotes for web development services.
The purpose of these CGVs is to define the conditions under which Kiebo handles contact requests, discusses web projects with clients, and provides quotes for service provision. These CGVs apply to any contact request made through the website or other forms of communication.
Users can submit a contact request via the form available on the site. This request is intended to open a discussion in order to better understand the client's needs regarding their web project. Once the project has been discussed, a quote may be provided.
After receiving the contact request, a Kiebo representative will contact the client to discuss the project details. This step is essential to precisely define the client's needs, expectations, and goals in order to formulate a tailored proposal.
Once the project discussion is complete, Kiebo commits to sending a detailed commercial proposal outlining the services to be provided and the estimated cost. This proposal constitutes a quote and will be submitted for the client's approval.
Acceptance of the quote is made by signing the quote or by providing a written response confirming the client's agreement with the terms and conditions. Signing the quote constitutes a contractual commitment between the parties for the provision of the described services.
Once the quote is accepted, a service contract is formed between Kiebo and the client. This contract will be governed by the terms of the quote and these General Terms and Conditions of Sale.
The services will be carried out according to the terms defined in the accepted quote. The timelines for the completion of services will be specified in the commercial proposal, but Kiebo will not be held responsible for delays caused by events beyond its control (force majeure, supplier delays, etc.).
The prices stated in the quote are in €. The payment terms will be specified in the quote, and payment is generally due upon signing the quote or according to a pre-defined schedule. Late payments may incur penalties in accordance with applicable laws.
The client may cancel or modify their request before signing the quote. Once the quote is signed, any modification or cancellation must be agreed upon in writing and may incur additional fees or cancellation charges depending on the progress of the project.
Kiebo commits to respecting the confidentiality of the information shared by the client in connection with the contact request, project discussion, and service provision. Personal data is handled in accordance with our Privacy Policy.
Kiebo takes all necessary steps to provide services in accordance with quality standards. However, in the event of fault or negligence by Kiebo, liability will be limited to the amounts paid by the client under the accepted quote.
All documents, proposals, and creations produced as part of the provided services remain the property of Kiebo, unless otherwise stipulated in the contract. The client does not acquire any intellectual property rights to these items, except as explicitly mentioned in the quote.
Kiebo will not be held liable for non-performance or delay in the execution of its obligations due to unforeseen circumstances or force majeure (e.g., breakdowns, strikes, natural disasters, etc.).
Kiebo reserves the right to modify these CGVs at any time. The modifications will apply immediately upon their publication on the site.
These CGVs are governed by French law. In case of a dispute, the parties agree to seek an amicable solution before resorting to the courts. If no agreement is reached, the competent court will be the one in the location of Kiebo’s registered office.
For any questions regarding these General Terms and Conditions of Sale, please contact us at the following address:
Email: [email protected]